Terms of service

These terms and conditions govern the use of the website www.petitjasmin.co.uk by users and their relationship with our brand.

The website www.petitjasmin.pt is owned and operated by ATAREFADALFAZEMA LDA, a company with tax identification number 518934578, with registered office at Quinta das Areias, Avenida das Areias 39-2, União de Freguesias de Castanheira do Ribatejo e Cachoeiras, 2600-660 Vila Franca de Xira, Lisbon, Portugal – hereinafter Petit Jasmin, with email contact petitjasmin.info@gmail.com.

Please read carefully as these terms and conditions affect your rights and obligations under the law.

If you do not agree to these Terms, please do not access or use the Website.

If you have any questions about these Terms, please contact us.

These Terms and Conditions (hereinafter “Terms”) define the use of the Petit Jasmin website (hereinafter “Site”) by users (hereinafter “User”) and their relationship with our brand (hereinafter “We”, “our”). Please read all articles carefully as they affect your rights and obligations under applicable law.

You should print a copy of these Terms for future reference.

1. Agreement

By using the Website, you agree to be bound by these Terms and authorize us to transmit data (including updated information) to obtain information from third parties, including but not limited to, the User's debit and credit card numbers or credit reports in order to authenticate your identity, validate your credit card, obtain initial credit authorization, and authorize individual transactions.

2. Amendments

We reserve the right to:

– update these Terms regularly. It is your responsibility to check for such modifications. These modifications will apply to the use of the Website after notification of the same is issued, through an announcement on the Website. If the User does not wish to accept the new Terms, they should not continue to use the Website. Continued use of the Website after the date on which the modifications take effect indicates agreement to be bound by the new Terms;

– modify or withdraw, temporarily or permanently, this Website and the material (or parts) contained therein without prior notice, and the User accepts that we cannot be held liable for any modification or withdrawal of the Website or any content; – Deactivate any user identification code or password that we provide to you, whether chosen by you or assigned by Us, at any time, if in our opinion the User has failed to comply with any item provided for in these Terms.

3. Registration

By using this Website, the User guarantees that:

– they are legally capable of entering into binding contracts;

– the personal information you provide at the time of registration is true, accurate, up-to-date and complete in all respects;

– and you are not impersonating another person or entity.

The User undertakes to notify us immediately of any changes to their personal information via email or telephone contact.

4. Privacy Policy

All your personal information will be treated as confidential and will be processed and used in accordance with our Privacy Policy. By using the Website you consent to such processing and guarantee that all information provided is accurate.

When you purchase from this Website, we will ask you to enter personal details so that we can identify you, such as your name, email address, billing address, shipping address, credit card information, or other payment methods. We guarantee that this information will be stored by us in accordance with all applicable legal requirements in Portugal.

5. Protecting Your Security

To ensure that your debit, credit, or prepaid card is not being used without your consent, we will validate the name, address, and other personal information provided during the ordering process against appropriate third-party databases. We take the risk of online fraud seriously. You may be contacted for additional security checks, and therefore we request your cooperation.

Fraudulent transactions will not be tolerated, and any attempt will be reported to the competent authorities.

By accepting these Terms, you consent to these checks being carried out. When carrying out these checks, the personal information you provide may be disclosed to registered credit bureaus that may maintain a record of this information. This is done only to confirm your identity. We do not perform any credit checks, and your credit rating will not be affected. All information provided by you will be treated securely and in accordance with applicable law.

6. Compliance

This Website may only be used for lawful purposes and in a lawful manner. The User agrees to comply with all applicable laws, statutes, and regulations relating to the Website and its use.

The User agrees not to:
– upload or transmit through the Website any computer viruses, Trojans, worms, logic bombs, or anything designed to interfere with or disrupt the normal operation of a computer;
– upload or transmit through the Website any defamatory, offensive, or obscene material; and
– attempt to access the Website, the server on which it is hosted, or any server, computer, or database connected to the Website without authorization. You must not attempt any denial-of-service (“DoS”) attacks on our Website.

Any such violations will be reported to the competent authorities, and we will cooperate with those authorities by disclosing the User's identity to them. In the event of a violation of this provision, the User's right to access the Website will be immediately terminated.

We will not be liable for any loss or damage caused by a DoS attack, virus, or other technologically harmful material that may affect your computer equipment, programs, data, or other proprietary material due to your use of the Website or your downloading of any material posted there or on any web page linked to the Website.

7. Links to Third Parties

For the convenience of our customers, the Website may include links to other web pages or material beyond our control. Please note that we are not responsible for such pages or material, nor do we review or endorse them. We will not be liable for the privacy practices or content of these pages, nor for any damage, loss, or injury caused or allegedly caused in connection with the use of our reliance on any advertising, content, products, materials, or services available on such pages or external media.

8. Orders

All orders are subject to acceptance and availability. If the goods ordered are not available, the User will be notified by email (or other means if an email address has not been provided) and may choose to wait for the product to become available in the warehouse or cancel the order.

Any orders placed by the User will be treated as an offer to purchase our goods or services and, as such, we reserve the right to refuse such offers at any time. The User acknowledges that the automated confirmation of their order does not validate our acceptance of their offer to purchase products or services advertised on the Website. The conclusion of a contract between Us and the User will occur when:

(i) payment for the said order has been made; or;

(ii) we dispatch the goods or begin the services, at the latest, when an email will be sent to the User confirming that the contract has been concluded (“Shipping Confirmation”).

The contract will only relate to the goods or services whose dispatch has been confirmed in the Shipping Confirmation.

We will take all possible care to keep order and payment details secure, therefore, in the absence of negligence on our part, we will not be held liable for any loss you may suffer if a third party gains unauthorized access to any data provided by the User when accessing or ordering from the Website.

The products sold on the Website are not for resale or distribution. We reserve the right to cancel orders and suspend accounts that we believe are ordering products in violation of this clause.

It is the User's responsibility to assume the risk of the products once they are delivered to the delivery address specified at the time of ordering. We accept no responsibility when an incorrect delivery address is provided or when the User fails to collect the products at the specified delivery address.

However, the risk of loss or damage to the products will only be your responsibility after delivery to the delivery address.

Petit Jasmin delivers its orders to an external transport service, dispatching orders on business days and within the hours used by the transport company.

Order shipping times vary from 1 to 3 business days, and this timeframe may be delayed during periods of higher order volume. Delivery time varies from country to country.

The costs applied to shipping the order are the responsibility of the customer, and for each order, an automatic calculation of the value is made during the checkout process, based on the products ordered and the destination region of the order, according to the pre-established table:

• Mainland Portugal - 24-hour delivery: €6
  
• Peninsular Spain - 1-2 business day delivery: €8
  
• Azores and Madeira - 5-9 business day delivery: €12
  
• Spanish Islands - 6-10 business day delivery: €15
  
• Europe - Germany, Austria, Belgium, Slovakia, Slovenia, France, Greece, Netherlands, Hungary, Ireland, Italy, Lithuania, Czech Republic, Denmark, Estonia, Finland, Latvia, Malta, Poland, Sweden - 5-7 business day delivery: €18
  

Delivery times may be delayed during periods of higher order volume or depending on the specific customization requested by the customer. In these cases, Petit Jasmin will inform the customer of the expected delivery times after order confirmation.

The costs applied to shipping the order are the responsibility of the customer, and for each order, this value is automatically calculated during the checkout process, based on the products ordered and the destination region. In some regions, shipping costs are not fixed and are subject to a quote request.

Delivery is considered complete upon signature of the delivery receipt at the agreed address.

9. Exchange or Cancellation Rights

At Petit Jasmin, we want you to have the best possible experience with your online purchases. Therefore, we guarantee your right of withdrawal, in accordance with Brazilian legislation on e-commerce and consumer rights.

You have the right to return products purchased on our website within 30 calendar days from the date you received the items, without needing to justify your decision.

To exercise your right of return, you must place the order in the customer area within the aforementioned 30-day period. After the request, you must wait for our team to contact you with instructions on how to send the products, which must be returned:

a) without signs of use or handling;

c) maintaining their original characteristics and intact labels;

d) complete and with all the material that accompanied the original order.

Any exchange or return request must indicate the order number and any evidence of the defect, if applicable.

The direct costs of the return are the responsibility of the customer, except if the products are defective or have been incorrectly shipped.

Once we receive the returned products and confirm they are in adequate condition, we will send a credit note for the amount to be refunded.

After receiving the signed credit note, we will refund the amount paid, excluding the initial delivery cost, within a maximum of 14 business days. The refund will be made using the same payment method used for the purchase.

If the payment method was Multibanco or MBWay, the customer must provide their IBAN for the refund transfer along with the signed credit note.

For hygiene and safety reasons, we do not accept returns of items that have been used or are personalized products, unless they are defective.

10. Prices and Payment

The prices displayed on the Website include VAT at the current legal rate. The prices shown are correct at the time the information is entered into the system. However, we reserve the right to change prices at any time without prior notice (except for changes affecting orders for which an Order Confirmation has already been sent).

In the unlikely event that the price shown on the confirmation page is incorrect and this error is discovered before we accept the User's order, in accordance with clause 9, we are not obliged to sell the goods at the displayed price. We always try to ensure that the prices of goods displayed on the Website are accurate, but occasionally errors may occur. If we discover an error in the price of goods ordered by the User, they will be informed as soon as possible and will have the option of keeping the order at the correct price or cancelling it. If the user chooses to cancel and has already paid for the goods (but they have not yet been dispatched), they will be fully refunded.

The User confirms that the payment method is managed by them, among the options made available by Petit Jasmin: credit card, PayPal, MBWay, Multibanco, Apple Pay, and Google Pay.

We reserve the right to hold payment for up to 48 hours. In case the payment is unsuccessful, you will be notified via the email address provided.

If you do not want us to attempt to process the payment again, please cancel your order before processing.

We authorize the use of promotional codes strictly under the terms and conditions under which they were issued, which, among other things, may include terms related to the User's eligibility to use them and a maximum order value. The User must familiarize themselves with these terms and conditions before proceeding with the order, as we reserve the right to reject or cancel any orders that do not comply with these Terms, even if their credit or debit card has been debited.

If there is any inconsistency between the terms and conditions under which the promotional codes were issued and these Terms, the terms and conditions of the promotional codes shall prevail. You can obtain a copy of the terms and conditions of the discount codes through our email or telephone contact.

11. Intellectual Property

The Website content is protected by copyright, trademarks, databases, and other intellectual property rights.

The User acknowledges that the material and content provided as part of the Website will remain with us. You may browse and display the Website content on a monitor, save content in electronic format on disk (but never on a server or any network-connected storage device), or print one copy of the content for personal, non-commercial use, always keeping intact any and all copyright and proprietary notices.

You may not otherwise reproduce, modify, copy, distribute, or use for commercial purposes any of the materials or content of the Website.

12. Limited Liability

Supply of Goods:

(a) In the event of a failure to perform these Terms due to our fault, we will only be liable to the User for losses suffered as a result of our failure to perform (whether in contract, tort (including negligence), breach of statutory duty or otherwise) and which are a foreseeable consequence of our failure.

(b) Nothing in these Terms excludes or limits our liability for:
– death or injury caused by negligence;
– fraud or fraudulent conduct;
– any breach of obligations implied by applicable laws;
– defective products under consumer protection law;
– any deliberate breaches of these Terms that would constitute a breach of contract; or
– any other matter for which it would be illegal for us to exclude or attempt to exclude the User's liability.

Use of the Site:
The Site is available on an “as is” and “as available” basis without any representation or endorsement and we make no warranty, express or implied, in relation to it or its use.

The User acknowledges that we cannot guarantee or be responsible for the security or privacy of the Website or any information provided by the User. The User shall bear the risk associated with the use of the internet.

While we try to ensure that the material included on the Website is accurate, reliable and of high quality, we cannot accept responsibility if this is not the case. We will not be liable for errors or omissions or for the results obtained from the use of this information or any technical problems you may have while using the Website. If we are informed of any inconsistencies on the Website, we will try to correct them as quickly as possible. In particular, we disclaim any liability relating to:
– incompatibility of the Website with any User's equipment, programs or telecommunications connections;
– technical problems, including errors or inaccuracies of the Website; and
– failure of the Website to meet the User's requirements.

To the fullest extent permitted by applicable law, the User agrees that We will not be liable for any consequential or incidental damages (both terms include, without limitation, loss of liquidity, loss of profits, loss of business, loss of anticipated savings, waste of resources, loss of privacy and loss of data) or any other indirect, special or punitive damages arising out of or related to the use of the Website.

13. Severability

If any part of these Terms is deemed illegal, void, or for any other reason unenforceable, then that part shall be deemed severable from these Terms and shall not affect the enforceability and enforceability of any remaining part of these Terms.

14. Waiver

No waiver shall be construed by Us as a waiver of any prior or subsequent breach of these Terms.

15. Entire Agreement

These Terms form the entire basis of any agreement between Us and you.

16. Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Portugal, and any disputes shall be decided exclusively by the Portuguese courts.

 

17. Reviews

By submitting a review, the User grants us the right to publish, translate, derive, distribute, and display such content through any means of communication available to us.

The User grants the right to use the name provided in connection with such content if we so desire.
The User agrees to waive the right to be identified as the author of such content and to object disparagingly to such content.

Updated November 25, 2025