Legal notice

Dear Customer,

To support your right to file a complaint with an official, third-party, and impartial entity, as stipulated in Law No. 144/2015 of September 8, 2015, we have compiled some information to assist you in this process.

If you are not satisfied with the solution presented by our company in a dispute, you can contact one of the Alternative Dispute Resolution Entities, whose contact details we provide below:

1. CNIACC – National Consumer Information and Arbitration Centre
Tel.: +351 213 847 484; Email: cniacc@unl.pt

2. CIMAAL – Algarve Consumer Information, Mediation and Arbitration Centre
Tel.: +351 289 823 135; E-mail: cimaal@mail.telepac.pt

3. CACCDC – Consumer Conflict Arbitration Center of the District of Coimbra

Tel.: 239 821 690/289. E-mail: geral@centrodearbitragemdecoimbra.com

4. CACCL – Consumer Conflict Arbitration Center of Lisbon

Tel.: 218 807 000 / 218807030. E-mail: juridico@centroarbitragemlisboa.pt; diretor@centroarbitragemlisboa.pt

5. CICAP – Consumer Information and Arbitration Center of Porto Alegre

Tel.: 225 508 349 / 225 029 791; E-mail: cicap@mail.telepac.pt

6. TRIAVE – Consumer Conflict Arbitration Center of Vale do Ave/Arbitration Court

Tel.: 253 422 410; E-mail: triave@gmail.com

7. CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)

Tel.: 253 617 604; E-mail: geral@ciab.pt

8. CACC – Consumer Conflict Arbitration Center of the Autonomous Region of Madeira

Address: Rua Direita, 27 – 1º Andar, 9050-405 Funchal; Email: centroarbitragem.sras@gov-madeira.pt

Alternatively, you can consult the Consumer Portal at www.consumidor.pt, or the European Online Dispute Resolution Platform at http://ec.europa.eu/consumers/odr.